Privacy Policy

At Choiceentry, we respect the privacy of individuals who browse our website, enquire about bouquets, or place orders in New Zealand. This Policy explains how we collect, use, store, and disclose personal information in alignment with the New Zealand Privacy Act 2020 and applicable guidance from the Office of the Privacy Commissioner. It also outlines choices available to you regarding communications and data preferences.

Information we collect

We may collect details you provide directly, such as your name, email address, phone number, delivery address, notes for recipients, and preferences related to bouquet styles or timing. When you interact with our website, we may also gather device and usage information including pages viewed, referral sources, and general location estimates derived from IP addresses. Payment processing is handled by established providers; we do not store full card numbers on our systems.

How we use information

Information supports order preparation and delivery, customer service, scheduling, and service improvement. For example, addresses help coordinate routes, while contact details allow us to confirm availability or clarify special instructions. When you opt into updates, we may send seasonal highlights or service notices. You can opt out of non-essential messages using links provided in emails or by contacting us directly.

Sharing and disclosure

We may share relevant details with trusted service partners where necessary to provide our services: couriers for delivery routing, payment processors for transactions, and technical providers for secure hosting and analytics. Partners must handle information responsibly and only for intended purposes. Where required by law, we may also disclose information to meet legal obligations or respond to lawful requests.

Data retention and security

We retain personal information for periods aligned with operational needs and legal requirements, then take steps to archive or securely delete it. We use safeguards such as access controls, encryption in transit, and monitored infrastructure to reduce risks of unauthorized access or misuse. While systems are designed with care, the internet carries inherent risks; we encourage you to use strong passwords and keep order confirmations confidential.

Your choices and rights

You may request access to, or correction of, your personal information. If you wish to update contact preferences, object to certain processing, or withdraw consent where relied upon, please contact us using the details below. We will aim to respond within reasonable timeframes consistent with the Privacy Act 2020.

Cookies and similar technologies

Cookies support core site features, preferences, and analytics that help us understand service performance. Through the on-site banner, you can accept or decline cookies. Your choice is stored for future visits. Browser settings may also allow management of cookie behavior.

International considerations

Our primary operations focus on New Zealand. If information is processed in other jurisdictions by service partners, we seek commitments that comparable protections are maintained and that data is used only for purposes agreed with Choiceentry.

Children

Our services are intended for general audiences purchasing flower bouquets. We do not knowingly solicit personal data from children. Parents or guardians who believe information has been provided by a child are encouraged to contact us so we can address the matter promptly.

Links and third parties

Our website may reference internal pages such as Legal for terms and service details. Where we reference service partners, their privacy approaches are governed by their own policies. We recommend reviewing those documents to understand how information may be handled by each provider.

Contact

For privacy questions, requests, or feedback, reach Choiceentry at Choiceentry@outlook.com or call + (64) 21 778-39-45. Postal and studio address: Unit 4, 12 Queen Street, Auckland 1010, New Zealand.

Changes to this Policy

We may update this Policy to reflect service developments or legal guidance. Significant changes will be highlighted on this page with a revised date above. Continued use of our website after an update indicates that you have reviewed the latest version.